To be sure, working at a restaurant isn’t all wine and roses: The hours can be long and erratic, starting pay can be low, the work can be grueling (physically and mentally), and the people—well, let’s just say not everyone in the biz is the ideal boss or co-worker. According to the Census Bureau, for example, before the pandemic, “About 75% of workers across all occupations had standard, daytime schedules, compared with 47% of food preparation and serving related workers.” As a result of these and other shortcomings, turnover is high—it’s most definitely not for everyone.
Owning a restaurant can be similarly challenging. Beyond the staff retention issues, competition is fierce; margins are low; both complacency and diner disinterest are ever-present threats; and restaurants’ performance is usually tied to local and national economic conditions that are—as we saw during the pandemic—beyond managers’ and workers’ control. These and other factors contribute to the industry’s well-publicized failure rate.
On the other hand, the industry brings many benefits for those willing to put in the work—and, importantly, regardless of their background. According to the Brookings Institution, for example, the U.S. food service industry has long been both a major entry point for non-college workers and among the industries in which “people gain the skills that enable them to climb the ladder in those sectors.” The industry also features a disproportionate share of minorities, women, immigrants, and ex-cons—many of whom also work their way up to leadership roles. Indeed, food service is commonly cited as among the handful of industries with “great potential” for upward mobility, and the National Restaurant Association estimates that about 90 percent of restaurant managers and 80 percent of owners started out in entry-level positions. As a result, numerous stories abound of chefs, mixologists, managers, owners, and other major players starting on the bottom rung and climbing, often quickly, their way to the top.
That mobility’s owed in part to the industry’s common prioritization of results over credentials – for restaurants and their staff. A nice (expensive) degree from culinary school can open some doors and hone some skills, but the real litmus test is talent, experience, and dedication (just ask these famous chefs). And, while starting and even median compensation often isn’t great, excellence pays off: Top performers—waiters, bartenders, chefs, etc.—can make surprisingly good money, even if they never went to college or end up on TV or a shiny cookbook cover.
Having some family in the biz, I’ve seen this all firsthand: a head waiter who started as a Spanish-only busboy, an award-winning sommelier who dropped out of college and learned wine while waiting tables at a suburban bar & grill, an owner who started as a host, and multiple food trucks that have become packed brick-and-mortar establishments. The work (and the livin’) was hard, and plenty of folks burned out, but for those who could hack it—even ones with sordid pasts or messy presents—the rewards were solid.
The Bear nails this dynamic. Carmy, the show’s protagonist, went from being an insecure, friendless slacker from a troubled home to a self-taught, James Beard award-winning head chef (“CDC”) at one of the country’s best restaurants just a few years later. His second (sous chef) is Sydney, an also-young—but classically trained—Nigerian-American woman living at home with her father after her catering business collapsed. Line cooks Tina and Ebraheim (“Ebra”) are both middle-aged immigrants who weathered the store’s initial chaos and were rewarded with trips to local culinary school (with mixed success). Pastry chef Marcus is another self-taught, impassioned star who was once a small-college linebacker before working at the phone company (and then McDonald’s). Cousin Richie is a foul-mouthed, directionless single dad who finds his hospitality calling after spending observing the inner workings of a Michelin-starred restaurant. Sister Natalie (“Sugar”) ditches her day job to become project manager (and bureaucratic navigator) for the restaurant’s rebuild. Even goofy friend Neil Fak becomes the in-house (probably unlicensed!) handyman—after being electrocuted a few times.
Surely, some of this meritocracy and development is Hollywood Magic—the likelihood of every Season 1 mainstay moving from the rundown Original Beef to its upscale Season 2 replacement is more than a little fantastical. But the overall theme and feel—a wildly diverse group of people advancing rapidly based on merit and desire—is as real as the show’s endless F‑bombs and smoke breaks. Walk into almost any independent American restaurant, and you’ll see the same. It’s quintessential American dynamism in all its Chaos Menu glory.
With the industry’s big rewards, of course, come similarly big risks: Many of the same forces that help a first-generation Mexican immigrant move from kitchen hand to head waiter and then owner undoubtedly also contribute to the aforementioned turnover and failure rate. Unfortunately, public policy can make success even harder—another thing The Bear gets (mostly) right.
How to Block a Business
A running joke about Season 2, in which the gang tries to open the Original Beef’s replacement in just three months’ time, is that the show’s as much about regulation as it is about restaurants. As the folks at Eater recently explained, that’s not really much of a joke: